Our Session Guarantee

We stand behind our therapists and the quality of care we provide. Your confidence matters to us — and we back that with a full refund promise.

The Promise

If you attend your first session and feel it wasn't the right fit, we'll give you a full refund. No questions asked. No awkward conversations. No hoops to jump through.

We believe that starting therapy should feel like a safe decision, not a risky one. This guarantee exists so you can take that first step with complete peace of mind.

How It Works

Three simple steps. No fine print.

1

Book Your Session

Choose a time, pick your therapist, and attend your first session as you normally would.

2

Attend Your Session

Meet with your therapist via video or in-person. Give it a genuine try — that's all we ask.

3

Not Satisfied? Get a Full Refund

If it wasn't the right experience for you, reach out within 7 days. We'll process your refund — no questions asked.

Why We Offer This

Confidence in Our Therapists

Every therapist at ElloMind is licensed, RCI-registered, and deeply committed to their work. We know the quality of care they provide — and we're willing to put our money behind it.

Removing Barriers

The decision to start therapy is hard enough. Worrying about whether it'll be worth the investment shouldn't be another obstacle. This guarantee removes that barrier entirely.

You Deserve to Feel Safe

Therapy works best when you feel safe. That includes feeling safe about your decision to try it. We want you walking into your first session with confidence, not hesitation.

What This Means for You

It means you can try therapy without risk. Book a session, show up, and see how it feels. If it's not the right fit — whether it's the therapist, the format, or the experience — you get your money back.

You lose nothing. And if it works — which, for 99% of our clients, it does — you gain something that genuinely changes your life.

Frequently Asked Questions

How do I request a refund?
Simply send us an email at info@ellomind.com or message us on WhatsApp within 7 days of your first session. Let us know you'd like a refund, and we'll process it — no lengthy forms, no justifications needed.
Is there a time limit for requesting a refund?
Yes. You have 7 days from the date of your first session to request a refund. This gives you enough time to reflect on the experience without pressure.
Does this apply to all session types?
Yes. The guarantee applies to individual therapy, couples counselling, and teen therapy sessions. Regardless of the type of session you book, you're covered.
Can I use this guarantee more than once?
The guarantee applies to your first session with ElloMind only. It's designed to give you the confidence to take that initial step. After your first session, standard session fees apply.
What if I want a different therapist instead of a refund?
We're happy to help with that. If you felt the session itself was valuable but the therapist wasn't the right match, reach out and we'll help pair you with someone who may be a better fit — at no additional cost for the re-matching process.

Ready to Try Therapy?

Your first session is backed by our full refund guarantee. Book today and take the first step with confidence.

Book a Session WhatsApp Us
Book a Session WhatsApp Us